Welcome to FoodConnect. These Terms and Conditions ("Terms") govern your use of our food delivery service, website, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.
By using FoodConnect's services, contacting us, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.
These Terms constitute a legally binding agreement between you and FoodConnect. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.
FoodConnect is a food delivery coordination service that connects customers with local restaurants in the United States. Our services include:
We act as an intermediary service and do not prepare, cook, or directly deliver food. All food preparation is handled by our restaurant partners, and delivery services may be provided by third-party delivery providers.
You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
You agree to provide accurate, current, and complete information when contacting us or placing orders. You are responsible for maintaining the accuracy of your contact information and promptly updating us of any changes.
You may not use our Service:
Orders can be placed by calling our customer service line or submitting a request through our website contact form. All orders are subject to availability and acceptance by our restaurant partners.
We will confirm your order details, including items, quantities, delivery address, and total cost, before processing. You have the opportunity to modify or cancel your order during the confirmation process.
All prices are displayed in US dollars and include applicable taxes. Payment is due at the time of order confirmation unless otherwise arranged. We accept various payment methods, including:
Our service is available in select areas across the United States. Delivery times vary based on location, restaurant preparation time, and delivery provider availability. Estimated delivery times are provided for reference only and are not guaranteed.
You may cancel your order before it has been confirmed with the restaurant partner. Once an order is in preparation, cancellation may not be possible, and cancellation fees may apply.
Refunds are processed on a case-by-case basis and may be provided for:
Refund requests must be submitted within 24 hours of the original order time. Refunds will be processed to the original payment method within 5-10 business days.
FoodConnect partners with independent restaurants to provide food preparation services. We are not responsible for:
Any issues related to food quality, safety, or preparation should be reported to us immediately, and we will work with the restaurant partner to address your concerns.
Delivery services are provided by third-party delivery partners or restaurant staff. We coordinate delivery arrangements but are not directly responsible for delivery execution.
You are responsible for providing accurate delivery address information. Additional charges may apply for delivery address changes after order confirmation.
Someone must be available to receive the delivery at the specified address and time. If no one is available to receive the order, additional delivery fees may apply for redelivery attempts.
To the fullest extent permitted by law, FoodConnect and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability for any claim arising from or related to our Service shall not exceed the amount paid by you for the specific order giving rise to the claim.
You agree to indemnify, defend, and hold harmless FoodConnect and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:
All content on our website and in our Service, including text, graphics, logos, images, and software, is the property of FoodConnect or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.
Before pursuing formal legal action, you agree to first contact us to attempt to resolve any disputes informally. We are committed to working with you to resolve any issues promptly and fairly.
Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the United States, and the decision of the arbitrator shall be final and binding.
You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as part of a class action, collective action, or representative proceeding.
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which our principal place of business is located, without regard to conflict of law principles.
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be replaced with an enforceable provision that most closely reflects the original intent.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and FoodConnect regarding your use of our Service and supersede all prior agreements and understandings.
If you have any questions about these Terms or our Service, please contact us:
FoodConnect Customer Service
Phone: (555) FOOD-NOW
Email: legal@foodconnect.com
Address: Legal Department
FoodConnect Services
United States
FoodConnect shall not be liable for any failure or delay in performance under these Terms that is due to fire, flood, earthquake, pandemic, government action, war, terrorism, or other causes beyond our reasonable control.
We reserve the right to terminate or suspend your access to our Service at any time, with or without cause, and with or without notice. Upon termination, your right to use our Service will cease immediately.
The provisions of these Terms that by their nature should survive termination shall survive, including but not limited to warranty disclaimers, indemnity, and limitations of liability.
By using FoodConnect's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.