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Last Updated: January 15, 2025

Privacy Policy

FoodConnect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery service, visit our website, or contact us for services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us via phone, email, or our website contact form
  • Request information about our food delivery services
  • Place an order through our service
  • Subscribe to our newsletter or promotional communications
  • Participate in surveys or feedback requests

The types of personal information we may collect include:

  • Name and contact information (phone number, email address, mailing address)
  • Delivery address and location information
  • Payment information (processed securely through third-party payment processors)
  • Food preferences and dietary restrictions
  • Order history and preferences
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and general location information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website or source
  • Device information and screen resolution

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Process and fulfill your food delivery orders
  • Coordinate with restaurant partners for order preparation
  • Arrange delivery services to your specified location
  • Provide customer support and respond to inquiries
  • Send order confirmations and delivery updates

Communication

  • Respond to your questions, comments, and requests
  • Send you information about our services and promotions
  • Provide customer service and technical support
  • Send administrative information and service updates

Business Operations

  • Improve our website and services
  • Analyze usage patterns and preferences
  • Develop new features and services
  • Conduct market research and analytics
  • Ensure security and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Restaurant partners for order fulfillment
  • Delivery service providers
  • Payment processing companies
  • Customer service platforms
  • Website hosting and maintenance providers
  • Marketing and analytics services

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Legal process, such as a court order or subpoena
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Protection of the rights, property, or safety of others
  • Investigation of fraud or other illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission
  • Secure server infrastructure and data storage
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and performance
  • Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Deletion

You may request deletion of your personal information, subject to certain legal and business requirements.

Opt-Out

You can opt out of receiving promotional communications from us at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly at the information provided below
  • Updating your communication preferences

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

FoodConnect Customer Service
Phone: (555) FOOD-NOW
Email: privacy@foodconnect.com
Address: Customer Service Department
FoodConnect Services
United States

We will respond to your inquiry within 30 days of receipt.

11. State-Specific Privacy Rights

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and how it is used
  • The right to delete personal information we have collected
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

This Privacy Policy is effective as of the date listed above and governs our collection, use, and disclosure of your personal information in connection with our food delivery services.