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Last Updated: January 15, 2025
Disclaimer
Important Notice: Please read this disclaimer carefully before using FoodConnect's services. This disclaimer contains important information about the limitations of our service and your responsibilities as a user.
This disclaimer governs your use of FoodConnect's food delivery coordination services. By using our services, you acknowledge and agree to the terms set forth in this disclaimer.
1. Nature of Service
FoodConnect operates as an intermediary service that facilitates connections between customers and local restaurants. We do not:
- Prepare, cook, or handle food directly
- Own or operate restaurants
- Employ restaurant staff or delivery personnel
- Control restaurant operations, hours, or availability
- Guarantee the quality, safety, or freshness of food items
Our role is limited to coordinating orders and facilitating communication between customers and our restaurant partners.
2. No Warranties
Service Availability
FoodConnect provides its services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:
- Continuous or uninterrupted service availability
- Accuracy of restaurant information, menus, or pricing
- Delivery times or service reliability
- Compatibility with your devices or systems
- Error-free operation of our website or services
Food Quality and Safety
We expressly disclaim all warranties related to:
- Food quality, taste, or preparation methods
- Food safety and hygiene standards
- Allergen information and dietary restrictions
- Nutritional content and ingredient accuracy
- Compliance with health department regulations
3. Third-Party Relationships
Restaurant Partners
All restaurants accessible through our service are independent third parties. FoodConnect is not responsible for:
- Restaurant business practices or policies
- Food preparation standards or procedures
- Restaurant staff conduct or training
- Compliance with local health and safety regulations
- Restaurant operating hours or temporary closures
- Menu changes or item availability
Delivery Services
Delivery services may be provided by third-party delivery companies or restaurant staff. We are not responsible for:
- Delivery personnel conduct or performance
- Delivery delays or failures
- Food temperature or condition upon delivery
- Delivery vehicle safety or insurance
- Lost or stolen orders during delivery
4. Health and Safety Disclaimers
Food Allergies and Dietary Restrictions
Important: If you have food allergies or dietary restrictions, you must communicate directly with the restaurant to verify ingredients and preparation methods. FoodConnect cannot guarantee that allergen information provided is accurate or complete.
You acknowledge that:
- Cross-contamination may occur in restaurant kitchens
- Menu descriptions may not include all ingredients
- Restaurant staff may not be fully trained on allergen protocols
- You assume full responsibility for verifying food safety for your specific needs
Food-Borne Illness
FoodConnect is not responsible for any food-borne illness, food poisoning, or adverse reactions resulting from food consumed through our service. If you experience any health issues after consuming food ordered through our service, please:
- Seek appropriate medical attention immediately
- Contact the restaurant directly to report the issue
- Report the incident to local health authorities if necessary
- Notify us so we can assist in addressing the concern
5. Technology and Website Disclaimers
Website Functionality
Our website and online services may experience:
- Technical difficulties or system outages
- Temporary unavailability or slow performance
- Inaccurate or outdated information
- Compatibility issues with certain devices or browsers
- Security vulnerabilities despite our best efforts
Information Accuracy
While we strive to provide accurate information, we cannot guarantee that:
- Restaurant menus and prices are current
- Operating hours are accurate
- Contact information is up to date
- Promotional offers are still valid
- Delivery areas are correctly mapped
6. Financial Disclaimers
Pricing and Charges
All prices displayed are subject to change without notice. Additional charges may apply for:
- Delivery fees and service charges
- Taxes and gratuities
- Special requests or modifications
- Peak hour or holiday surcharges
- Payment processing fees
Payment Processing
Payment processing is handled by third-party providers. We are not responsible for:
- Payment processing delays or failures
- Credit card fraud or unauthorized charges
- Currency conversion fees
- Bank or credit card company policies
- Refund processing times
7. Limitation of Liability
To the maximum extent permitted by law, FoodConnect shall not be liable for any:
- Direct, indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Personal injury or property damage
- Data loss or security breaches
- Service interruptions or delays
- Third-party actions or omissions
Our total liability for any claim shall not exceed the amount you paid for the specific order giving rise to the claim.
8. User Responsibilities
By using our service, you agree to:
- Provide accurate contact and delivery information
- Be available to receive deliveries at the specified time
- Verify food safety for your specific dietary needs
- Report any issues promptly and accurately
- Use our service in accordance with applicable laws
- Treat restaurant staff and delivery personnel respectfully
9. Geographic Limitations
Our service is available only in select areas within the United States. Service availability may vary by:
- Geographic location and delivery zones
- Local regulations and licensing requirements
- Restaurant partner availability
- Delivery provider coverage areas
- Weather conditions and seasonal factors
10. Age Restrictions
Our service is intended for users 18 years of age and older. Users under 18 must have parental or guardian supervision when using our service. We are not responsible for:
- Unauthorized use by minors
- Age verification for alcohol or restricted items
- Parental consent for service usage
11. Force Majeure
FoodConnect is not responsible for service delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters and severe weather
- Government actions or regulations
- Labor strikes or disputes
- Pandemic or public health emergencies
- Technical infrastructure failures
- Acts of terrorism or civil unrest
12. Changes to Service
We reserve the right to modify, suspend, or discontinue our service at any time without prior notice. This includes:
- Changes to service areas or availability
- Modifications to pricing or fee structures
- Updates to website functionality
- Changes to restaurant partnerships
- Alterations to delivery options
13. Legal Compliance
Users are responsible for ensuring their use of our service complies with all applicable local, state, and federal laws. This includes:
- Food safety regulations
- Tax obligations
- Import/export restrictions
- Business licensing requirements
- Consumer protection laws
14. Contact Information
If you have questions about this disclaimer or need to report an issue, please contact us:
FoodConnect Customer Service
Phone: (555) FOOD-NOW
Email: support@foodconnect.com
Address: Customer Service Department
FoodConnect Services
United States
15. Acknowledgment
By using FoodConnect's services, you acknowledge that you have read, understood, and agree to this disclaimer. You understand the limitations of our service and accept the risks associated with food delivery services.
This disclaimer is subject to change without notice. Continued use of our service after any changes constitutes acceptance of the updated disclaimer.
Final Notice: This disclaimer is an integral part of our Terms and Conditions. Please ensure you also review our Privacy Policy and Terms and Conditions for complete information about using our service.